Guarantee & Refund Policy
When you order from Wigert’s Bonsai Nursery we guarantee that you will receive a healthy plant.
We will pack your plant to the best of our ability in order to provide the safest shipping for your order.
Our refund policy is for damage during shipping ONLY. If your trees arrived damaged please notify us within 3 days of receiving the order so we can issue a refund or replacement. Photos of damaged trees are required. In most cases the damaged tree will need to be shipped back to the nursery. Also save all packing materials, the box, and label as it may be needed to be picked up by the shipping company as part of the claim process.
Refunds or replacements are only processed for trees that have not been altered by buyers. Trees that have been repotted, cut, etc.. by receiver cannot be refunded or replaced.
It is normal for plants to drop leaves, flowers and fruit during shipping. Some plants are photographed with flowers, we cannot guarantee that flowers and fruit will hold during shipping. If leaves drop, new growth should re-sprout in a few weeks if the plant is kept in an appropriate condition.
Most of our plants are tropical and ideally should be grown outdoors in tropical climates or in a greenhouse. However it is possible to grow any plant indoors if the appropriate conditions are provided. Research growing plants indoors and see what you can do to help improve your indoor growing conditions.
*Shipping fees are non refundable. We can only refund the value of the item purchased.
Shipping tropicals in the winter to areas that are cold is risky. If you live in an area where low temps are below 35°F shipping will be at your own risk.